Several weeks ago I was killing time at Marshall's in Downtown Crossing before a Boston Fashion Week show when I realized I had lost one of my favorite earrings. I frantically looked around the fitting room, hoping it was caught on the dress I tried on but it wasn't; I even called the restaurant I ate lunch at but it was not there either. It was officially gone.

Enter Gemvara's fantastic customer care team. (I first talked about Gemvara here) I reached out to them thinking they would hook me up with their latest discount code to order another pair, but they went above and beyond. They took over the situation and they sent me a new pair in a little over a week. They arrived at my door just as they had before in a gorgeous box with a certificate of authenticity and a very sweet note!